Refund policy
At ThePlanwise.com, we strive to provide high-quality digital products designed to help you organize, plan, and manage your goals effectively. Please read our refund policy carefully before making a purchase.
Because our products are digital downloads, all sales are generally considered final once the product has been delivered or downloaded.
Digital Products
All products sold on ThePlanwise.com are digital files such as planners, templates, spreadsheets, or other downloadable resources.
Due to the nature of digital products, we do not offer refunds, returns, or exchanges after a purchase has been completed, as the files are delivered instantly and cannot be returned.
Exceptions
We may consider issuing a refund under limited circumstances, including:
- You were charged more than once for the same product.
- The file is corrupted or cannot be downloaded, and we are unable to provide a working replacement.
- You purchased the product by mistake and have not downloaded the file.
In these situations, please contact us within 7 days of purchase so we can review your request.
Download Issues
If you experience any problems downloading or accessing your files, please contact us. We will be happy to assist you and ensure you receive your purchase successfully.
Product Compatibility
It is the buyer’s responsibility to ensure that the product is compatible with the software or platform they intend to use (for example, Google Sheets, Excel, or other applications). Refunds will not be issued due to compatibility issues if the product description clearly states the required platform.
Unauthorized Distribution
All products from ThePlanwise.com are intended for personal use only unless otherwise stated. Reselling, redistributing, or sharing our files without permission is strictly prohibited.
Contact Us
If you have any questions about your order or need support with your files, please contact us at:
Email: connecttheplanwise@gmail.com
We aim to respond to all inquiries within 24–48 hours.